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Class Cancellation Policy
Payment in full at time of registration is required to hold your spot in the class.
Spring Water Designs may cancel a class due to insufficient enrollment. Upon cancellation of a class due to insufficient enrollment, we will contact you by phone and/or email. You will then have a choice to receive shop credit for the full class fee, or receive a refund of the full class fee in the form that you made payment for your enrollment.
If you cannot attend a class you've enrolled for:
- If you notify SWD at least seven days prior to the first class session ~ Spring Water Designs will refund your class fee less $10
- If you notify SWD less than seven days, but at least 48 hours before the first class session ~ Spring Water Designs will refund half of your class fee
- No refunds will be given for cancellations less than 48 hours before the day of the class.
Refunds for class cancellations by the student will be issued in the form of shop credit only. Shop credit can be used to enroll in other classes, and to make any other purchases at Spring Water Designs. Shop Credit does not expire and can be used anytime in the future.
In the event of an instructor falling ill, we will reschedule the class. If you can not attend the re-scheduled date, you will then have the option to receive a refund of your payment, shop credit, or transfer to another class.Our Inclement Weather Policy for Classes:
When we have classes on the schedule during severe inclement weather situations, we consider many sources including the weather forecasts and the Howard County Public School System closure announcements ~ Generally, if Howard County Schools close, we tend to not hold the class that day, but we do reserve the right to make our own judgements** (see Note below). If Howard County School System goes in 2 hours late, we still try to hold a class that begins at 10:00 a.m. or later. Judgement calls will be made to the best of our ability based on the conditions around our shop and the surrounding roads.
You will be notified if the shop will be closed due to inclement weather, and the class will be rescheduled. We factor in a snow date for all classes scheduled in the winter months in case a class session needs to be cancelled due to inclement weather.
**Note ~ For classes that are with teachers from outside our area, or not easily re-scheduled, we will assess on a case by case basis and may not adhere to the Howard County Public Schools closing policy for the day. (For example, if Howard County Schools close, but the shop is open, and the teacher will be there, we may still hold the class. Students will be notified if we are canceling a class, so make sure we have good contact information for you. Contact the shop if you have any questions about how weather may be affecting your class day.
The shop will remain open whenever possible even if classes get cancelled, but when in doubt about the weather, call the shop and make sure we are open before trekking over during severe weather conditions (410)381-0695.
We always post Shop Closings on our Facebook Page, and on the Front Page of our Website.
*Fabrics are not returnable once they leave our store environment. That includes cut fabrics, pre-cuts and kits.
We want you to know that you can depend on us to meet your needs, and that we will work to ensure that you are happy with your purchase. If there is ever anything we can do to make your shopping experience more enjoyable, please let us know!
Coupons for discounts can be applied to regularly priced items only. Coupons can not be combined with other discounts or sales. Coupons and discounts can not be applied to classes, events, block of the months, or clearance items. Coupons must be presented at the beginning of the check out process before the sale is closed.